Government processes need major revamps: A morning at the property registry office

People, chaos, each group comprises of sellers, buyers, broker, tout, bank lawyer. Some fifty people squeezed in a room with four counters, shiny chairs and a lot of stress. In the midst of all this, a child wailed for chips. A mendicant boy shined shoes, a beggar girl went round the room. All inside the air conditioned (in name) space waiting for the people on duty to oblige them and register the property they were here to buy or sell.
Though the system was computerised and there were modern devices like digicams and thumbprint scanners, corruption was rampant. When will these things change? A chaotic three hours were spent watching the chaos unfold at Gurgaon’s mini secretariat today. And there were moments of hysterical giggling when we were exhausted out of our wits.
Sigh! I can only say I am glad it’s over!

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